Our Internal rules

In order to make your stay as pleasant as possible, and to ensure that the conditions of hygiene and safety are guaranteed for all, we ask you to read these rules carefully. It is important to note that anyone who has made a reservation with our agency or through an external operator such as Booking, Abritel, Airbnb, HomeToGo, etc... will be considered to have read and accepted in full the rules and regulations mentioned below. 

 

1.  Search and registration  L’attribut alt de cette image est vide, son nom de fichier est recherche-1-1.jpg.

You are looking for a vacation rental or you have already found what you are looking for, but you are still wondering about a few things before booking. Do not hesitate, contact our agency and we will be happy to inform you! You can reach us by email (apartamentos.guardamar@hotmail.com) or by phone (+33 640 230 898 / +34 644 043 320).

 

Please note that for any reservation, we will ask you for some personal information, such as your name, surname, telephone number, e-mail address, etc… This important information will be used to establish your rental contract, as well as to justify the payment of the tourist tax to the Spanish State.

 

!! All your personal information will of course remain strictly confidential and will not be disclosed to any third party !!

 

 

2. Booking conditions  L’attribut alt de cette image est vide, son nom de fichier est Réservation-3.jpg.

Once your reservation has been made, please note that it will only be validated once you have paid the deposit(s), whatever the method of reservation, the platform used or the duration of your stay – see detailed information below:

 

for any rental of 4 to 7 days, we will ask you to pay, within 48h to 72h, 30% (deposit) of the total amount of your stay.

for stays of 2 weeks or more, you will be asked to pay a first installment of 30% (deposit) within 48h to 72h, then a second installment of 20% to be paid within 60 days after the effective date of your reservation. The deposit can be paid by bank transfer using the bank details that will be sent to you by Apartamentos Guardamar or that will appear on your rental contract (see detailed terms and conditions at our agency).

We would like to point out to our clients that no refund of this (these) deposit(s) will be possible, except in very exceptional cases where the traveler(s) is (are) unable to enter the Spanish territory (border closure). We therefore advise you to take out insurance to cover any cancellations for reasons other than those mentioned above.

 

Each rental contract can be modified with the prior agreement of Apartamentos Guardamar (for example: request for a change in the number of occupants (within the maximum limit allowed by law in the rented property), addition of a baby chair, cancellation or addition of the rental of sheets, etc.). This request must be made at least 15 days before your arrival.

 

As for the payment of the balance of your stay, it must be paid by bank transfer, at the latest 41 days before the date of your arrival. If for any reason, at the time of your arrival, your stay has not been paid in full, you will be asked to pay the full balance when you enter the accommodation. Any person who has not or cannot pay the balance of the rental, in cash or by bank transfer (proof of payment is required), at the latest at check-in, will be refused access to the said accommodation. If the above mentioned rules are not respected, the agency will reserve the right to cancel your reservation without any refund from us. No payment by bank check or vacation voucher will be accepted.

 

It is also important to know that in case of imponderable in or concerning the reserved accommodation, the agency will be able to propose you an alternative accommodation as equivalent as possible. In case of force majeure, the agency will be able to cancel the reservation contract and will refund the client the total amount paid. Please note that Apartamentos Guardamar reserves the right to immediately cancel any reservation that does not comply with these regulations without refund.

 

 

3. Rental and accomodation conditions    L’attribut alt de cette image est vide, son nom de fichier est Conditions-de-réservation.jpg.

The accommodation is rented to you «furnished» and «fully equipped», for a period defined at the time of your reservation and clearly stipulated in your rental contract. Under no circumstances will the client(s) be able to claim any right to remain in the accommodation outside this period.

We remind you that, whatever happens, we will not accept that the accommodation is used/inhabited by more «persons/clients» than what is mentioned on the rental contract or on the advertisements of the partner booking platforms (babies and young children included). No unplanned guests at the time of booking. If the number of guests is exceeded, the agency/Apartamentos Guardamar may cancel your stay immediately and arrange for the eviction of the guests concerned from the house/apartment.

 

 

4. Deposit   L’attribut alt de cette image est vide, son nom de fichier est Acompte-1.jpg.

A deposit of €400 (mandatory) will also be required on arrival, regardless of the booking platform used. This deposit of 400€ can be paid in cash on arrival or by bank transfer at the latest on check-in (bank receipt required). If everything is in order (clean, tidy, in good condition, etc…), this deposit will be returned to you – regardless of the method of payment used – by bank transfer at the latest 7 days after your departure from the rented apartment/house. For this we need your full bank details. No payments by bank cheque or holiday voucher will be accepted.

 

On check-in/arrival, the accommodation will be handed over to you clean and tidy. Should you feel that this is not the case, please inform us immediately (i.e. at the time of the check-in) and we will take immediate action to remedy the situation.

 

For any flat or house returned in a very dirty state or in a state that does not comply with the rules, the tenant(s) will have a minimum of 80€ deducted from the deposit paid. More cleaning = less deposit.

 

 

5. Opening hours   L’attribut alt de cette image est vide, son nom de fichier est Icône-horaires-1.jpg.

Our agency will answer your calls throughout the year, from Monday to Saturday from 9am to 8pm (except for holiday closures, Sundays and public holidays) – 0033 640 230 898 or 0034 644 043 320. Outside these hours or in case of emergency, you can leave a message with your contact details and we will call you back as soon as possible.

 

You can make reservations with our agency throughout the year on our website apartamentosguardamar.net or by telephone.

 

It should be noted that the accommodation offered will be available for rent from 1 April to 30 October each year.

 

During the summer period (around 15 June to 15 September each year) Apartamentos Guardamar will be open on Mondays, Wednesdays, Thursdays, Fridays, Saturdays and Sundays during the opening hours mentioned above (9am to 8pm). Closed every Tuesday.

 

We remind you that all arrivals must take place between 4.30 p.m. and 8 p.m. and departures before 10 a.m. Please note: for any arrival after 8pm or late departure, a supplement will be requested or deducted from your deposit. This will be assessed by us (with a minimum of 25€ to be paid).

 

However, if for particular personal reasons, you are unable to adapt to the above-mentioned times, you must inform us as soon as possible by message or by telephone. We will then be able to see together how we can best find a solution to the problem.

 

!!The cleaning must be done by you the day of departure befor leaving the apartment!!

 

 

6. Arrivals and departures   L’attribut alt de cette image est vide, son nom de fichier est Entrées-et-sorties-1.jpg.

    L’attribut alt de cette image est vide, son nom de fichier est Flèche-1-1.png.  Arrivals

On the day of your arrival, we will be there to welcome you at your place of residence or to accompany you there (the address of the accommodation is stipulated on each advertisement, but can also be communicated to you by us on request). All arrivals will take place between 4.30 p.m. and 8 p.m. (see «5. Opening hours» above). If you wish, we can discuss this with you beforehand by telephone or by exchange of messages. The keys (and garage/underground parking remote controls if applicable) will be handed over at the time of the inventory of fixtures on arrival, after payment of the deposit and the balance of your stay if any remains.

 

Any lost or damaged garage/underground parking key/remote control that requires a copy to be made will be charged at between 2€ and 37€ per secure garage/underground parking key/remote control.

 

Apartamentos Guardamar also reserves the right to charge a supplement for lost/broken keys, whether «normal», security or special (the price may vary greatly depending on the model or if a complete lock change is required). We therefore ask you to take the utmost care when dealing with them. Lost or damaged key = reduced deposit.

   

    L’attribut alt de cette image est vide, son nom de fichier est Flèche-1-1.png.  Departures

On the day of your departure, we ask you to leave the rented house/apartment clean and in good condition. Indeed, as previously stipulated, you will be responsible for cleaning the house/apartment on departure (vacuumed and washed floors, cleaned and tidied bathrooms, clean and tidy dishes, etc…). Please also remember to empty the cupboards, the fridge and the freezer of all food and do not forget to dispose of the rubbish and recycling in the containers provided for this purpose. Failure to do so may result in a cleaning charge being deducted from the deposit. These costs will be estimated by us, depending on the state in which the accommodation is returned to us. More cleaning = less deposit.

 

A key box will be set up (at the entrance to the accommodation) for the return of the keys on your departure. The code will be given to you by us on the day of your check-in/arrival or at the latest two days before your departure. We would also like to remind you that on the last day of your stay, all departures must be made by 10 a.m. at the latest (otherwise, charges will be applied and deducted from the deposit paid to us). This will give us the time we need to provide the most welcoming accommodation possible for the people who arrive next. In order to allow us to intervene as soon as possible in the accommodation that is vacated first, we would be grateful if you could inform us in advance of your departure time.

 

 

7. Respect and good manners   L’attribut alt de cette image est vide, son nom de fichier est respect-et-savoir-vivre-1.jpg.

All accommodation provided is for accommodation purposes only, and it is therefore not permitted to hold parties in it. Each property is part of a community of neighbours, and tenants agree to respect the rules. Tenants/customers also agree to behave in a manner necessary to maintain good neighbourly relations:

 

L’attribut alt de cette image est vide, son nom de fichier est Validé-1.png. The volume of noise, inside and outside the property, must be contained to respect the peace and quiet of the neighbours.

L’attribut alt de cette image est vide, son nom de fichier est Validé-1.png. The hours of rest are from 10 p.m. to 10 a.m. on weekdays and from 12 a.m. to 10 a.m. in the summer and on public holidays. We would like to point out that during these periods, any type of activity that disturbs the rest in any way is strictly forbidden.

L’attribut alt de cette image est vide, son nom de fichier est Validé-1.png. Respect the rules of safety, coexistence, hygiene and comply with all the rules established by the residence.

L’attribut alt de cette image est vide, son nom de fichier est Validé-1.png. It is also totally forbidden to smoke inside the accommodation and/or buildings.

L’attribut alt de cette image est vide, son nom de fichier est Validé-1.png. Keep the accommodation and common areas clean.

L’attribut alt de cette image est vide, son nom de fichier est Validé-1.png. Make good use of the facilities, equipment and utensils of the apartment/house and the condominium. In the event of breakage or damage, the related costs will, as far as possible, be deducted from your deposit.

In the event of a dispute and/or complaint, we reserve the right to exclude problematic guests. Smoking is strictly prohibited inside the accommodation or in the communal areas. Some of them have a private balcony, terrace or garden. These outdoor areas may be used for this purpose, in accordance with the rules of life.

 

 

8. Use of property   L’attribut alt de cette image est vide, son nom de fichier est Propriété-1.jpg.

All the furniture, household appliances, bedding, crockery and utensils in the residence are at your disposal. Please keep them in good condition and make sure they are clean (please do not put the mattresses of the beds at your disposal on the floor).

 

Please note that electricity consumption is included in each booking up to a maximum of 100kWh per week; each additional kWh used will be charged at 0.25€. In order to be as environmentally friendly as possible, please turn off the lights when you leave a room, do not leave the water running unnecessarily, and do not leave doors and windows open unnecessarily if you are using the heating or air conditioning. A meter reading will be taken when you enter the apartment/house and after you leave. Water consumption is also included in the booking, subject to «normal» use. Please do not waste it!

 

In some rented properties, other amenities will be provided, such as: garden table and chairs, parasol, garden furniture, barbecues, sun loungers, shade sails, beach chairs, etc… We ask you to take the utmost care with them. We inform you that in some cases, an additional deposit of 35€/40€ may be required.

 

As far as the cleaning and maintenance of the equipment provided in the accommodation is concerned, we would ask you to use only compatible products available on site (e.g. use of special products for cleaning ceramic hobs, supply the dishwasher with salt or rinsing liquid if necessary, do not use abrasive sponges/ products to clean pots and pans, the oven, gas hobs or any other fragile surface that could be scratched/damaged, etc.). If in doubt or lacking, contact us and we will provide you with the necessary products.

 

In order to avoid any problems or possible intrusion, please make sure that when you leave the house for a few minutes, hours or a day, you close all accesses to the outside (lock or bolt windows, bay windows, entrance doors, etc.). Please take care of the sets of keys you will be given. Lost or damaged keys = reduced deposit.

 

If you use a Wi-Fi connection in the rented accommodation, please note that you are solely responsible for your actions during your stay in the apartment/house.

 

We also ask you to respect the linen provided to you (rented or not), as well as all the equipment in the rented accommodation.

 

It should be noted that tenants may bring their own sheets, bed linen, towels, tea towels, etc., as these items are not included in the booking. If necessary, you can rent them through us.

 

You will be held responsible for any theft or damage caused, in case of non-compliance with the above-mentioned clauses.

 

 

9. Disinfection and cleaning  L’attribut alt de cette image est vide, son nom de fichier est Réservation-3.jpg.

For sanitary reasons, Apartamentos Guardamar will disinfect and clean the property before each new rental. A fixed price for management, accompaniment and compulsory disinfection will therefore be applied to all reservations.

 

We would also like to remind you that on the day of your departure, we ask you to leave the apartment/house clean and in good condition. Indeed, as previously stipulated, you will be responsible for cleaning the apartment/house at the end of your stay (vacuumed and washed floors, cleaned and tidied bathrooms, clean and tidy dishes, etc…). Please also remember to empty the cupboards, the fridge and the freezer of all food and do not forget to dispose of the rubbish and recycling in the containers provided for this purpose. Failure to do so may result in a cleaning charge being deducted from the deposit. These costs will be estimated by us, depending on the condition of the accommodation.

 

For any flat or house returned in a very dirty state or in a state that simply does not comply with the established rules, the tenant(s) will have a minimum of 80€ deducted from the deposit paid. More cleaning = less deposit.

 

 

10. Additional equipment available on demand L’attribut alt de cette image est vide, son nom de fichier est Plus-1.jpg.

 

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Bed linen rental (1 fitted sheet, 1 flat sheet and 1 pillowcase) and towel (1 medium size towel): 12€ per person and per stay (15 days max.)

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Baby bed rental:  2€ per day / 12€ per week.

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Baby chair rental: 2€ per day / 12€ per week.

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Bicycles rental: 

  • Adults => 8€ per day – 35€ per week – 55€ for 2 weeks and 75€ per month, for 1 bike.

                     => 12€ per day – 60€ per week – 80€ for 2 weeks and 100€ per month, for 2 bikes.

  • Childs/teens =>  4€ per day – 15€ per week – 25€ for 2 weeks and 35€ per month, for 1 bike.
  • Baby carrier  =>  2€ per day – 8€ per week – 15€ for 2 weeks and 20€ per month, per baby carrier.

We have : 1 child’s bike (with or without wheels) up to 5/6 years old, 1 teenager’s bike, 1 man’s mountain bike and 1 woman’s mountain bike, 3 women’s city bikes, 3 men’s city bikes (all city bikes are equipped with baskets and/or panniers) and a child seat (baby carrier up to 20kg). All bikes and baby carriers are available for hire by the day, week, fortnight or month. For more information or photos, please contact us (apartamentos.guardamar@hotmail.com, 0034 644 043 320 or 0033 640 230 898).

 

 

11. Animals   L’attribut alt de cette image est vide, son nom de fichier est autocollant-patte-chien-1.jpg.

We remind you that animals are not accepted in all the accommodations (please ask our agency). If we accept them, only small animals will be allowed and no more than 2. The client must inform us at the time of booking if he wishes to bring his pet, so that everything is clear and specified in the rental contract.

 

The tenants will commit themselves to return the accommodation in a clean state, leaving no trace of the presence of an animal during the stay, including outside the accommodation. For each animal allowed in the accommodation, a supplement of 5€ per night / 30€ per week will be applied. Animals must never be left alone in the accommodation, on the terraces or in the garden. Any damage caused by them will be deducted from your deposit.

 

 

12. The swimming pool   L’attribut alt de cette image est vide, son nom de fichier est Piscine-1.jpg.

In houses/apartments with a communal swimming pool, the management and maintenance of these pools is the responsibility of the condominium. Most communal pools are normally open to users from June to October, but as we have no direct influence on their maintenance, we cannot guarantee that they are always open and functioning.

 

By booking a stay with our agency, the client agrees to respect the timetables and rules for the use of the swimming pool and community facilities. In the event of non-compliance with the regulations, the agency may cancel the reservation and request the eviction of the accommodation. For more information on the above, please contact us.

 

 

13. Breakage and deterioration   L’attribut alt de cette image est vide, son nom de fichier est Casse-3.jpg.

The client must inform Apartamentos Guardamar of any defects in the rented property within 24 hours of arrival. The agency will not be liable if this 24 hour notice of complaint is not taken into account.

 

The guest must inform us immediately of any breakdown, malfunction, loss or damage that occurs during their stay, (water leakage, broken window, broken furniture, etc.). We will then intervene as quickly as possible to remedy the situation. Under no circumstances should the tenant carry out the repairs himself or have an external person intervene without our agreement. Please note that no reimbursement for repairs will be made by our agency if we have not been informed in advance.

 

In the event of significant damage, the deposit may be reduced by the cost of the necessary repairs or replacement. However, if the amount of the damage exceeds the deposit of 400€, the latter will be retained in full and Apartamentos Guardamar reserves the right to contact the insurance company(ies) concerned.

 

 

14. Complaints   L’attribut alt de cette image est vide, son nom de fichier est Problème-1.jpg.

In the event of a major problem not being resolved quickly (within 24/48 hours), the client will be offered an alternative solution with similar characteristics, subject to availability.

 

 

15. Responsabilidades   L’attribut alt de cette image est vide, son nom de fichier est Responsabilité-1.jpg.

Apartamentos Guardamar no será responsable :

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. In case of force majeure or unforeseen setbacks,

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Theft or damage in the accommodation and/or the car parks of the residence,

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Any non-conforming use by the tenant(s),

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. Non-respect of the rules of the co-ownership, as well as those of the rented accommodation.

 

 

16. Prohibitions  L’attribut alt de cette image est vide, son nom de fichier est Interdit-2.jpg.

It is forbidden for clients to:

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Bring furniture into the accommodation or carry out any work or repairs, however small, without written permission from the Company.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Hosting more people than those corresponding to the maximum capacity of the accommodation.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Subletting the accommodation and/or using it for purposes other than those for which it is intended.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Bringing in materials, explosive, inflammable or other substances that may cause damage to the property.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Carry out any activity that violates the usual rules of coexistence or the normal operating regime.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. It is forbidden to use, without authorisation, equipment that considerably modifies the expected consumption of the facilities.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. It is totally forbidden to hold parties.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Pets or other animals are not allowed without prior authorisation.

L’attribut alt de cette image est vide, son nom de fichier est Interdit-1.png. Since the law came into force, smoking is not allowed in closed public places, but also in rented apartments/ houses.

 

 

17. Obligations of the users  L’attribut alt de cette image est vide, son nom de fichier est Obligations-1.jpg.

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. To respect the rules of safety, coexistence and hygiene and to comply with the rules set out in the internal regulations.

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. To respect the common areas of the condominium, the rented accommodation, the equipment and its facilities.

L’attribut alt de cette image est vide, son nom de fichier est Flèche-1.png. The client is obliged to take care of the furnished flat; any deterioration or loss occurring therein will be the exclusive responsibility of the client. Our agency will not be responsible for the personal belongings of the client or those accompanying the client.

 

 

18. Tourist tax   L’attribut alt de cette image est vide, son nom de fichier est Taxes-1.jpg.

According to the rules established in Spain, as well as in a large part of Europe, a tourist tax will be collected (the details of which will appear on your rental contract).

 

This tourist tax will be applicable per day and per person (from the age of 16), during the first 7 days of your stay (as an indication in 2022/2023 the tourist tax was 1€/day/person, this last one being able to vary each year according to the rate imposed by the law). We will also ask all guests over 16 years of age to provide us with a copy of their valid identity card before the start of their stay or, at the latest, on arrival.

 

 

19. Emergency informations   L’attribut alt de cette image est vide, son nom de fichier est 112-copie.jpg.

In case of need, please contact us on +34 644 04 33 20 / +33 640 23 08 98.

 

In case of emergency, please call the emergency services: 112 (Fire brigade, Ambulance, Police) and you will be redirected to the corresponding service.